NCDHHS Offers Spanish Translation and Improved Online Applications for Medicaid and Food and Nutrition Services | Beaufort County Now | The North Carolina Department of Health and Human Services today announced it has upgraded the mobile-friendly ePASS website to include a Spanish language option. | department of health and human services, DHHS, spanish translation, online applications, medicaid, food, nutrition, november 10, 2020

Coronavirus Disease 2019 (COVID-19)

NCDHHS Offers Spanish Translation and Improved Online Applications for Medicaid and Food and Nutrition Services

Press Release:

    RALEIGH     The North Carolina Department of Health and Human Services today announced it has upgraded the mobile-friendly ePASS website to include a Spanish language option. The enhancement to the state's online application portal for Medicaid and Food and Nutrition Services (FNS) provides access to program information in Spanish, as well as the ability to complete the application process online in Spanish, which was previously only possible using a paper form.

    "Removing language barriers helps meet the needs of a wider population, while continuing to support the practice of social distancing measures," said NCDHHS Deputy Secretary for NC Medicaid Dave Richard. "The entire application process can be accomplished from the safety and convenience of the home."

    Additional ePASS features that were updated in June 2020 include:

  • More efficient application processing for Medicaid applications
  • Improved look and feel making navigation easier on multiple device types
  • Fewer questions included on the application
  • Applicants only answer questions applicable to them
  • Personalized dashboards with important account information and notifications
  • Guidance throughout the site based on frequently asked questions
  • Ability to attach documents easily
  • Links to relevant program information
  • Links to paper applications and voter registration

    These improvements will remain in place beyond the COVID-19 pandemic and do not impact previously submitted applications. Questions about an existing application should still be directed to county departments of social services.

    To learn more about the new features of NC FAST's ePASS upgrade, visit the Medicaid / NC Health Choice webpage or the NCDHHS Food and Nutrition Service webpage.


NCDHHS publica aplicaciones en línea mejoradas para Medicaid y servicios de alimentación y nutrición

    RALEIGH — El Departamento de Salud y Servicios Humanos de Carolina del Norte anunció hoy que se ha actualizado el sitio web ePASS para que sea compatible con dispositivos móviles que incluyen una opción al español. La modificación del portal de solicitud en línea para Medicaid y Servicios de Alimentos y Nutrición (conocido por sus siglas en inglés como FNS) provee acceso a la información del programa en español, así como la capacidad de completar el proceso de solicitud en español en línea. Anteriormente solo era posible mediante un formulario en papel.

    "Eliminando las barreras del idioma ayuda a satisfacer las necesidades de una población más amplia mientras continúa apoyando la práctica de medidas de distanciamiento social," dijo el secretario adjunto de NCDHHS, Dave Richard. "Todo el proceso de solicitud se puede realizar desde la seguridad y la comodidad del hogar."

    Adicional Las características de ePASS que se actualizaron en junio de 2020 incluyen:

  • Procesamiento de solicitudes más eficiente para solicitudes de Medicaid
  • Apariencia mejorada que facilita la navegación en varios tipos de dispositivos
  • Incluye menos preguntas en la aplicación.
  • Los solicitantes solo responderán a las preguntas que sean aplicables.
  • Paneles de control personalizados con información y notificaciones importantes de la cuenta
  • Guía en todo el sitio basado en preguntas frecuentes
  • Posibilidad de adjuntar documentos fácilmente
  • Enlaces a información relevante del programa
  • Enlaces a solicitudes impresas y registro de votantes

    Estas mejoras permanecerán vigentes más allá de la pandemia de COVID-19 y no afectarán las solicitudes enviadas anteriormente. Las preguntas sobre una solicitud existente deben dirigirse a los departamentos de servicios sociales del condado.

    Para obtener más información sobre las nuevas funciones de la actualización ePASS de NC FAST, visite la página web de Medicaid/NC Health Choice o la página web del Servicio de Alimentos y Nutrición de NCDHHS.


  • NC Department of Health and Human Services
  • 2001 Mail Service Center
  • Raleigh, NC 27699-2001
  • Ph: (919) 855-4840
  • news@dhhs.nc.gov



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