Oh Darn! I Violated My Warranty! | Eastern NC Now

    Publisher's note: Alex J. Ortolano is a former U.S. Army Medical Evacuation Helicopter Pilot in Vietnam and now a patient observer of life.

    We are pleased to announce that you will be able to find Alex here at BCN or at his blogspot here.

    I don't want to imply that the packaging around products we buy today is too hard to get into but what I really want to say is the packaging around products we buy today is too hard to get into.

    The above paragraph may have confused you but imagine how confused I was when the following happened to me after I opened the packaging that contained my new Widgit & found I had a problem because I was missing a component.

    I called Widgit Customer Service & the call went something like this...

         •  Widgit: "Widgit Customer Service. How may I help you today?"

         •  Me: "Hi. I sure hope so. After I opened the packaging containing my new Widgit I found I was missing the charging cable."

         •  Widgit: "Excuse me, sir. Would you repeat that?"

         •  Me: "After I opened the packaging containing my new Widgit I found I was missing the charging cable."

         •  Widgit: "Sir! That is impossible. We go to great expense to make sure that our packaging cannot be gotten into. This is the first time I have ever heard of anyone breaching our packaging. Our Penetration Prevention Engineers are going to be devastated by this news!"

         •  Me: "Well it was not easy but with the help of a set of channel locks, a jig saw, a scissors & my next door neighbor who is a professional wrestler I got in there. It took an hour and a half but I got in there."

         •  Widgit: "Sir, because of your rash actions, I must inform you that you have violated the terms of your Widgit Extremely Limited Warranty. You, sir, are up the creek without a paddle."

         •  Me: "I don't understand. Am I not within my rights to use the product I paid good money for?"

         •  Widgit: "Of course not! If we had wanted to allow you to actually use this product, we would not have gone to all the trouble & expense to design packaging which is obviously intended to be bullet proof & which you & your burley neighbor went out of your way to destroy! Sir, I would like to help you but you have made you bed & now you are going to have to lie in it!"

    He was right. I should have known better.

    OK, I admit I made up this whole call to Widgit Customer Service...Or did I?

    Would I kid u?

    Smartfella

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