NCDHHS Announces New National 9-8-8 Number for People in Mental Health Crisis | Eastern North Carolina Now | Starting Saturday, people in mental health crisis can dial 9-8-8 to reach the National Suicide Prevention Lifeline and get immediately connected to trained crisis counselors 24/7.

Coronavirus Disease 2019 (COVID-19)
Press Release:

    RALEIGH     Starting Saturday, people in mental health crisis can dial 9-8-8 to reach the National Suicide Prevention Lifeline and get immediately connected to trained crisis counselors 24/7. The new three-digit number provides a faster, easier way to get the help already available at 1-800-273-TALK (8255).

    "Help is available to those experiencing a mental health crisis," said NC Department of Health and Human Services Secretary Kody H. Kinsley. "Our goal is to make 9-8-8 a household word that North Carolinians know they can access from wherever they are to get the help they need. This resource will literally save lives."

    Since 2012, the North Carolina Department of Health and Human Services has partnered with REAL Crisis Intervention Inc. in Greenville to operate the NC Suicide Prevention Lifeline call center. In addition to providing trained crisis counseling, the call center connects also callers to help in their local community based on each caller's specific needs. As the number changes to 9-8-8, the call center is also adding 24/7 chat and text response.

    North Carolina's call center is one of the most responsive in the country. In May 2022, 98% of calls were answered in less than seven seconds, the second-best rate among the 50 states. The new 9-8-8 number is expected to bring up to 30% more calls per year, because it is easier to remember and access. The call center is adding more staff to make sure it is ready to handle the additional volume

    "Getting help as early as possible is the most important step people can take to prevent a mental health crisis or keep it from getting worse," said NCDHHS Deputy Secretary for Health Mark Benton, "The 9-8-8 number is a big step towards making it as easy as possible for people to reach out for help."

    NCDHHS in collaboration with many community, local and state partners, has been preparing for the launch of 9-8-8 and received a $3.3 million federal grant in April to transition to the new number. Additionally, $1.3 million in recurring funds to support the call center was included in the budget that was passed by the NC General Assembly and signed into law by Governor Roy Cooper earlier this week. For more information on the NSPL, visit 988lifeline.org.


  • NC Department of Health and Human Services
  • 2001 Mail Service Center
  • Raleigh, NC 27699-2001
  • Ph: (919) 855-4840
  • news@dhhs.nc.gov

Go Back

HbAD0

Latest State and Federal

Thanks to a pilot program from the White House and Centers for Disease Control and Prevention to offer additional vaccines to states hosting large LGBTQI+ events, Mecklenburg County Public Health will be distributing monkeypox vaccines at Charlotte Pride events this weekend.
Today, the White House released state fact sheets highlighting how the Inflation Reduction Act tackles the climate crisis in states across the country and how families and communities can benefit from a clean energy future.
By signing the Inflation Reduction Act, President Biden is delivering on his promise to meet the climate crisis and build an economy that works for working families.
By signing the Inflation Reduction Act, President Biden is delivering on his promise to build an economy that works for working families, including Black families.
North Carolina continues under the Authoritarian yoke of an Emergency Powers executive governing stance as Authoritarian Cooper refuses to rescind his extra authority of Emergency Powers even though his own government's bureaucrats admits that the Covid threat is in a diminishing state.
By signing the Inflation Reduction Act, President Biden is delivering on his promise to build an economy that works for working families, including Latino communities.
When President Biden took office, less than half of K-12 schools were open for in-person learning. The President made getting schools safely reopened and our children back in the classroom a top priority.

HbAD1

The State Board of Elections voted unanimously on Tuesday to finalize results of the July 26 elections, held in about 15 N.C. counties.
The Inflation Reduction Act will lower costs for families, combat the climate crisis, reduce the deficit, and finally ask the largest corporations to pay their fair share.
The State Board of Elections invites public comment on proposed campaign finance rules addressing processes for North Carolina political committees or referendum committees that fail to file a campaign finance disclosure report by the statutory deadline.
Today, President Biden announced his intent to appoint the following individuals to serve in key roles:
Fishing communities in every coastal state have tried to alert the Biden administration to offshore wind energyís threat to their industry and marine habitats, biodiversity, and oceanography
The North Carolina Department of Health and Human Services is seeking public comment on the proposed Social Services Block Grant Plan, which outlines how $77.1 million in federal Social Services Block Grant funds will be spent in North Carolina for the 2022-2023 state fiscal year.
The State Board of Elections wishes to set the record straight after a guest on ďTucker Carlson TonightĒ on Fox News this week spread false information about North Carolina elections. The State Board and some county boards of elections have received inquiries about this.

HbAD2

Unemployment rates (not seasonally adjusted) increased in all but two of North Carolinaís counties in June, according to the latest release from the North Carolina Department of Commerce.
Joshua Rohrer, a homeless veteran with PTSD, was arrested Oct. 13, 2021, for panhandling and resisting arrest.
Democratic Socialist place holder president, Joe Biden, visited a mostly far Left composite of this nation's county commissioners and spoke deeply to their Democratic Socialist hearts.
Department of Commerce announces $146 million in awards through the Tribal Broadband Connectivity Program, with another $1 billion in funding now available
MR. FENTON: Hi, Iím Bob Fenton, the White House National Response Coordinator for monkeypox. And welcome to the White House National Monkeypox Response Briefing.
S. 3373 Ė the ďSergeant First Class Heath Robinson Honoring Our Promise to Address Comprehensive Toxics (PACT) Act of 2022,Ē

HbAD3

 
Back to Top