ECU Health Bertie Hospital receives Press Ganey Human Experience Guardian of Excellence Award | Eastern NC Now

Press Release:

    Windsor, N.C.     ECU Health is pleased to announce ECU Health Bertie Hospital has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner for physician engagement by Press Ganey, the global leader in health care experience solutions and services. This award is part of Press Ganey's annual ranking of the top hospitals and health systems in the country, according to performance in physician engagement.

    "It is an honor to receive this award on behalf of the dedicated team members who make ECU Health Bertie a top performing hospital for physician engagement," said ECU Health Bertie Hospital President Brian Harvill. "It takes a dedicated group of individuals working together to care for a community. I could not be more proud of the ECU Health Bertie doctors, nurses and support staff who work tirelessly to provide excellent patient-centered care to those we are honored to serve."

    As a winner of the Press Ganey HX Guardian of Excellence Award®, ECU Health Bertie is in the top 5% of health care providers in physician engagement in the last year. Press Ganey works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

    "By putting their patients and workforce first each and every day, ECU Health Bertie Hospital is demonstrating their unwavering commitment to their employees and to the communities they serve," said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. "The caregivers at ECU Health Bertie have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement."

    Team member engagement is central to how ECU Health creates positive experiences and delivers upon its mission to improve the health and well-being of eastern North Carolina. Per fiscal year data, ECU Health Bertie providers rated their engagement better than the national average in all five key engagement performance indicators: engagement, alignment, safety, resilience and diversity.

    "As an organization dedicated to providing rural health care, ECU Health understands that exceptional patient experiences are created by compassionate, energized and engaged teams," said ECU Health Chief Experience Officer Dr. Julie Oehlert. "This award from a globally-recognized health care leader like Press Ganey is a testament to our whole team which goes above and beyond to overcome the challenges we face and ensure communities across our region have access to high-quality compassionate care they deserve."

    To learn more about ECU Health Bertie Hospital, visit ECUHealth.org/Bertie


   Contact: Ashlin Elliott
   ECU Health Public Relations
   Phone: 252-412-9436
   Email: Ashlin.Elliott@VidantHealth.com